Shipping policy

At Ellory Toys, we work with carefully selected fulfillment partners across multiple regions to ensure reliable and timely delivery worldwide.

Orders are shipped from the warehouse best suited to your location and product availability.

This approach allows us to maintain product availability, manage limited releases, and keep delivery times as efficient as possible.

Below, you’ll find everything you need to know about how we process and ship your order.

1. Processing Time

Every order is handled with the utmost care.

  • 🕒 Orders are processed within 24 to 48 business hours

  • Orders placed on weekends or public holidays will be processed the next working day

  • During peak periods (holidays, special drops), processing may take slightly longer

2. Shipping Times

We work with reliable carriers to ensure timely and safe delivery.

  • Europe: Estimated delivery time is 3 to 9 business days (including processing and shipping).

  • International: Estimated delivery time is 4 to 10 business days (including processing and shipping), depending on the destination

⚠️ Please note: These are estimated timelines. Unexpected delays (e.g. customs clearance, weather conditions) may occur.

Order Cut-Off Time: Orders placed before 5:00 PM (GMT) will be processed the same business day. Orders placed after this time will be processed on the next business day.

Shipping Coverage: We currently ship to the United States, Canada, Australia, and Netherlands, delivery times remain consistent with the estimates above.

3. Shipping Fees

We offer transparent and competitive rates.

  • Free shipping is currently applied to eligible orders. Shipping conditions may be updated during special promotions or changes in our offers.

  • Customers are responsible for any customs duties or import taxes that may apply in their country

4. Tracking Information

As soon as your order ships, you will receive a confirmation email containing your tracking number.

  • 📦 You can track your package in real-time

  • If you haven’t received your tracking link after 48h, please check your spam folder or contact us

We partner with reputable carriers such as DHL, Royal Mail, and UPS.

5. Delivery Issues

If there’s an issue with your delivery:

  • First, verify the tracking number and delivery address

  • Contact the carrier with the tracking number for updates

  • If the issue remains unresolved, our customer service team will gladly assist you

We are not responsible for:

  • Packages lost due to incorrect shipping information

  • Delays caused by third-party logistics or customs

  • Unclaimed or refused parcels

6. Undeliverable Packages

In the event that a package is returned to us as undeliverable:

  • You will be contacted via email

  • You may request a reshipment (additional charges may apply)

  • Refunds (minus shipping costs) are possible if the item is returned in sellable condition

7. Pre-orders & Limited Drops

Some items may be marked as pre-order or part of a limited release.

  • Estimated shipping dates will be clearly indicated on the product page

  • If your order contains both pre-order and in-stock items, we may ship them together or separately, depending on the volume and region

  • Delays on pre-order items do not entitle customers to automatic refunds unless specified otherwise