Terms of service

Welcome to Ellory Toys. These Terms of Service govern your access to and use of our website and services. By using our website, making a purchase, or interacting with us in any way, you agree to comply with the following conditions.

If you do not agree with these terms, please refrain from using our site.

1. General Information

This website is operated by Ellory Toys, a premium toy retailer registered in the United Kingdom.

Legal Entity:
Ellory Toys
Unit 1178A, Westfield London Shopping Centre
Ariel Way, White City, London W12 7HT, United Kingdom
📩 contact@ellorytoys.com

We reserve the right to refuse service to anyone for any reason at any time.

2. Use of Our Website

You agree to use our site for lawful purposes only and not to engage in:

  • Unauthorized access or attempts to damage our systems

  • Any activity that disrupts or slows down the experience of other users

  • Uploading or transmitting viruses, malware, or other harmful code

  • Use of bots or scraping tools to extract data from the site

  • Misuse of promotional codes or referral programs

Violation of any of these rules may result in immediate suspension or termination of your access.

3. Product Availability & Pricing

All products are subject to availability. We make every effort to ensure our stock levels and prices are accurate, but we reserve the right to:

  • Cancel or limit orders at our discretion

  • Modify product descriptions, pricing, or availability without notice

  • Limit purchases per customer in the case of limited-edition drops or high-demand items

Note: We do not guarantee that all products shown online will be in stock at our physical store locations.

4. Orders & Payment

All orders placed through ellorytoys.com are subject to confirmation and acceptance.

When you place an order:

  • You confirm that all provided information is accurate

  • You authorize us to charge your selected payment method

  • You agree to receive transactional emails (order confirmations, shipping updates, etc.)

We reserve the right to refuse or cancel any order suspected of fraud, misuse, or violation of our Terms.

5. Shipping & Delivery

We prepare all orders within 24 to 48 hours, excluding weekends and holidays. Delivery times may vary depending on the destination:

  • Europe: 3 to 9 business days

  • International: 4 to 10 business days

Shipping carriers may include DHL, Royal Mail, or other trusted logistics partners. You will receive a tracking number once your package is shipped.

Please note:

  • Delays may occur during peak periods or due to customs clearance

  • Customers are responsible for providing accurate shipping information

  • We are not liable for lost parcels due to incorrect addresses

6. Returns & Refunds

We offer a 14-day return policy for eligible items, as outlined in our Return Policy.

Returns are accepted only if:

  • The item is unused and in original condition

  • The packaging is intact

  • The product is not marked as final sale or personalized

Refunds are processed within 7 to 10 days after inspection of returned items. Return shipping costs are the responsibility of the customer, unless due to a defect or our error.

7. Intellectual Property

All content on ellorytoys.com, including images, text, graphics, branding, and product names, is the exclusive property of Ellory Toys or its licensors.

You may not:

  • Copy, reproduce, or republish any part of the site

  • Use our trademarks without written permission

  • Use product photos or assets for resale or commercial purposes

Unauthorized use may lead to legal action.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from:

  • Product misuse

  • Third-party shipping errors

  • Technical issues preventing site access

  • Delays outside of our control

To the maximum extent permitted by law, our liability is limited to the total amount paid for your order.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any dispute shall be subject to the exclusive jurisdiction of the courts of London, UK.